For Ficep, service to the customer does not end with the sale of machine and speedy installation.
A highly trained, skilled and efficient team will help Customers for services of primary importance such as training and after sales support. A clear and complete documentation will be provided to better understand how to use and maintain the machine and to order spare parts and tools.

Customer proximity is granted by a worldwide network of engineers ready to understand each unique situation and find the most appropriate solutions.

Worldwide realtime support to assist Customers immediately: this is what Ficep Teleservice offers! Machine's problems and process data are evaluated on line with the possibility to send commands and video messages in order to change machine parameters.
Since 1997 all Ficep machines with Arianna numerical control are equipped with teleservice. The machine is linked on line to the PC of the engineer at Ficep by means of a telephone connection.

In order to grant an efficient service and quicker deliveries, all our spares and tools are stocked in A.S.R. systems (Automatic Storage Retrieval) that allow an easy identification of the parts to be supplied, which are pre-registered with specific part-codes, and to keep the stock under constant control thanks to a PC connected to the system.

What are the main services for Customers:
- Quick answer!
- Check machine as it works to monitor the problem
- Assist operator in doing tests or troubleshooting
- Check correct values of machine parameters
- Overcome the language barrier and get correct information.

Here's how you can contact us:

Order/Inquiry:
You can order spare parts or tools by requesting a quotation from us (You just need to know the code numbers of the spare part or tools)

Technical enquiry:
You don't know the stock number of a particular part?
Describe the part to us through a sketch or drawing and we'll send you the required code number.

E-mail:
Have you got some other questions?
Just send us an e-mail, we'll reply at once.
E-mail: satficep@ficep.it

Telephone: give us a call
Tel.: +39.0332876111
Fax: +39.0332873661

Daytime hours: call center
Monday to Friday 8:00 a.m .- 7:00 p.m.